Professional Experience

Systems Analyst II

Los Angeles Department of Water and Power (LADWP)

November 2015 – Present

Los Angeles, CA

  • Manage all incidents: assigning incidents to appropriate support group or analyst, answering the 7Help phone line, recording all incidents in the incident tracking system, triaging all incidents, timely resolution of critical and high priority incidents
  • Administer System Center Configuration Management (SCCM) which includes package creation for software distribution, inventory control and image creation.
  • Computer deployment and procurement.
  • Troubleshoot, repairing, installation, configuration, deployment and maintenance of desktops, laptops, mobile devices, printers and other peripheral devices
  • Troubleshoot software and hardware configuration problems
  • Procure hardware and software
  • Manage software upgrade and rollouts
  • Manage PC images and writing system procedures and instructions.

I.T. Field Engineer

Computer Specialists Incorporated

October 2014 – November 2015

Cypress, CA

Service-based company where I supported multiple clients and assorted data center environments and configurations.

  • Install, configure, and troubleshoot enterprise grade hardware including HP ProLiant ML350 servers, LTO tape drives, Allworx VoIP telephony, APC Power Supplies, and multiple Sonicwall TZ and NSA firewall models.
  • Install, configure, and troubleshoot software based solutions including Symantec Backup Exec, Microsoft Exchange, VMware vSphere, VIPRE Antivirus, Windows Server, and Microsoft Office applications.
  • Troubleshooted assorted issues including connectivity, server/workstation configurations, and data center conflicts.

I.T. Director

Southlands Christian Schools

December 2011 – September 2014

Rowland Heights, CA

Promoted to I.T. Director leading the I.T. team in configuring, troubleshooting, and maintaining all technical aspects of multiple campuses including networking, server management, telephony, mobile device management, email administration, and information systems

Major Accomplishments:

  • Performance Tuning: Restructured physical and logical network topology to reduce single points of failure, improved uptime, and easier network management; implemented a network management system that allowed the I.T. department to become proactive to technical issues on multiple sites
  • Business Flow Efficiency: Optimized day to day operations of existing services; provided the ability to work remotely for all levels of administration; revamped physical security key system; documented and created blueprints of the physical and logical structure of multiple campuses
  • Project Management: Led campus wide hardware/software installations; oversaw major server upgrades that improved network efficiency, implemented and integrated new information systems including PowerSchool, Schoology, Naviance, Google Apps, Follett Destiny, and MasteryConnect
  • —Troubleshooting: Instituted best practices in user accounts/permissions management, backups, company audits through network management, and log management


Media Specialist

Southlands Christian Schools

September 2009 – December 2011

Walnut, CA

Promoted to Media Specialist to lead a new online school division in designing a variety of media-based projects for the creation of audio, video, HTML web pages, and animation through industry-standard tools such as the Adobe Creative Suite and Apple’s professional media creation tools.

Major Accomplishments:

  • Business Flow: Created and enhanced the media creation business flow including video template design, post production standards, and online media management
  • Content Design:Produced Keynote content used in video production and standardized web page design through industry standards such as HTML5, CSS3, and Java
  • Online Management: Administered online content management system called Moodle; trained users on best practices and compatibility of online media content and web page creation; worked with third-party vendors on adding new site capabilities to the Moodle CMS

Lead Counselor

Southlands Christian Schools

March 2007 – September 2009

Walnut, CA

  • Led an international group of students on visits to popular tourist destinations
  • Directed and organized the roles of other counselors on and off the school campus
  • Operated technical aspects of the job such as managing a soundboard or installing video equipment for group events and gatherings